Frequently Asked Questions

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

I forgot my password!

Don't worry. We’ve got you covered. Here's what you need to do.

Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password? link

A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.

Oops! I do not remember my login ID and password.

No worries! Please share your order number to support@fnp.ae with a request for your login ID & password. We will provide you with your login credentials.

What is my Cart?

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

Where to track my shipment of the orders?

You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on ‘Track Now’ to see the current status of your order.

What are the modes of placing an order with FNP?

Following are the ways in which you can place an order with us.

You can log on to www.fnp.ae from your mobile as well.
Online - Log on to www.fnp.ae and have fun shopping!
You can call us at +971-567427222 (08:00 AM- 1:00 AM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
You can mail us all the details at support@fnp.ae and we place an order for you.

What information is required from my end to submit the order?

We would require the following information from you -

Recipient’s name
Complete delivery address
Contact number of the recipient
Date of delivery
Time of delivery will be needed in case of products that are delivered by hand
Sender’s name
Shipping option
Billing information

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Cakes and Gifts You can also choose products based on an occasion. Happy shopping!

Can I get a product customized?

Sure you can! Call us at +971-567427222 (08:00 AM- 1:00 AM, Monday-Sunday) or write to us at support@fnp.ae and let us know what you want.

Where all do you deliver?

We delivery all Across UAE. Click here to see our list of Serviceable Cities Express Cities, Courier Cities and Remote cities.

Is there any particular time of delivery?

All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.

Can I choose my time of delivery?

By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.

Can I get the order delivered midnight?

We understand the emotions of celebrating an occasion on its eve. That’s why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:30 to 00:30 hours on the date you choose.

Are there any shipping charges?

Yes there are charges for the delivery.

Standard Delivery- AED 40
Fix Time Delivery- AED 49
Midnight Delivery- AED 99

What is the mode of delivery?

We have following 2 modes of delivery - hand delivery and courier.

I don’t want to disclose my personal information to the recipient, how do I place the order?

We totally understand the surprise element. You can write to us at support@fnp.ae or call us at +971-567427222 (08:00 AM- 1:00 AM, Monday-Sunday) and let us know.

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email & SMS along with your order number.

What do the different order statuses mean?

Payment received: We have received the payment of your order and your order is ready to be executed.
Payment declined: The payment for your order has failed.
Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.
Out for delivery: Your order is out for delivery.
Order delivered: Your order has been delivered.
Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect.
Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect.

What is Same Day delivery?

We’re happy to take your last minute orders and guarantee same day delivery.

For same-day Standard Time Delivery, orders must be placed before 7:00 pm, Monday - Sunday.
For same-day Fixed Time Delivery, orders must be placed before 8:00 pm, Monday - Sunday.
For same-day Midnight Delivery, orders must be placed before 9:00 pm, Monday - Sunday.

What is a normal courier delivery?

Your order will be delivered through our courier partners Aramex & First Flight.
For products that are shipped using the services of our courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

How can I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us at +971-567427222 or email us at support@fnp.ae

Note: Order modification/cancellation in a domestic order, please give at least 24 hours’ notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours’ notice. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.

How long will it take to process my cancellation request?

It takes up to 24 hours’ time to process a cancellation request.

What are the modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.

What is FNP’s Return Policy?

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@fnp.ae or call us at +971-567427222 (08:00 AM-10:30 PM, Monday-Sunday).

How do I return a defective or damaged product for a new replacement?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don’t worry. You can write to us at support@fnp.ae or call us at +971567427222 (8:00 AM- 1:00 AM, Monday-Sunday) and we will take care of it.

What are the cases where a refund will not be made?

We do not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.
Cancellation/modification request in a Domestic order made less than 24 hours’ prior to the date of delivery and Cancellation/modification request in an International order made 48 hours’ prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

When will the refunded amount be credited back to my account?

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

I am unhappy with my order!

We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.

Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at support@fnp.ae or call us at +971567427222 (8:00 AM- 1:00 AM, Monday-Sunday).

How do I redeem my Gift Certificate/Discount Coupon?

Log on to www.fnp.ae

After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the ‘Order Summary’ page. Click on ‘I want to redeem my discount/gift coupon’. Coupon code needs be entered in this section and then click on the submit button.

What is the difference between a Discount Voucher and an e-Gift Voucher?

Gift Vouchers - These vouchers help you redeem a certain amount in the total amount of your purchase, like AED 100 off on any purchase.

Discount Vouchers - These vouchers help redeem a certain percentage off on your order value, like 10% off or 15% off

Both of thesehave alphanumeric codes.

How do I buy/gift an e-Gift Voucher?

You can buy e-Gift Vouchers, either for yourself or your loved ones. These vouchers will be alphanumeric e-codes which can be mailed or can be printed on the gift vouchers and presented. To buy one, please write to support@fnp.ae.

How do I make a purchase with an e-Gift Voucher?

Log on to www.fnp.ae

After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the ‘Order Summary’ page. Click on ‘I want to redeem my discount/gift coupon’. Coupon code needs be entered in this section and then click on the submit button.

Can I use promotional codes with e-Gift Vouchers?

Sorry but no two offers can be clubbed together, which means you can either use the promotional code or the e-Gift voucher.

Is there a limit on how many e-Gift vouchers I can use on a single order?

Yes, you can use only 1 e-Gift Voucher on a single order.

What Terms & Conditions apply to e-Gift Vouchers?

The offer can’t be combined with any other ongoing offers of FNP.
The benefits under the offer are non-negotiable.

What is Refer a Friend & Win Rewards program?

This is a lucrative offer from Ferns N Petals to all our dear customers! Introduce your family and friends to us and we will make everyone happy. Refer our website to your friends, family and anyone else whom you want to know how awesome we are. Your friend will get a discount of 15% on their first purchase. Every time your referred friends make their first purchase on our site, you will get a discount of 20%

What are Newsletters?

A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.

Why should I subscribe to Newsletters?

To receive special offers and promotions from fnp.ae
See latest products and gifts

How can I subscribe to Newsletters?

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.

How can I unsubscribe to newsletters?

To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.

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